FAQ
Online Shopping
HOW CAN I CONTACT YOU?
You can reach us via email at support@giborstreetwear.com or through WhatsApp at +52 55 6150 6197
HOW DO I KNOW WHICH SIZE TO CHOOSE?
Each product includes a size guide available on the product page to help you find the right fit.
CAN I MODIFY MY ORDER?
You may cancel, add, or change items in your order as long as the shipping label has not been generated.
Please contact us at support@giborstreetwear.com or via our chat or WhatsApp at +52 55 6150 6197
Include your order number, the items, and sizes you’d like to modify or cancel to speed up the process.
Once a shipping label has been created, the order can no longer be modified and must be delivered to the original address.
HOW CAN I VIEW MY SHOPPING CART?
When you add a product to your cart, it will automatically open on the right side of the screen. From there, you can remove items or adjust quantities. You can also click VIEW MY CART at any time.
I ENTERED INCORRECT OR INCOMPLETE INFORMATION. WHAT SHOULD I DO?
Please email support@giborstreetwear.com or contact us via WhatsApp at +52 55 6150 6197, including your order number and complete, correct details so we can update your information and ensure proper delivery.
Required details:
Recipient’s name:
Street:
Number:
Neighborhood:
Postal Code.
City / Municipality:
State:
Phone number:
Important: Delivery address changes are not permitted for orders paid with credit card, debit card, or PayPal.
MY ORDER IS A GIFT. DO YOU OFFER GIFT WRAPPING OR NOTES?
If your order does not yet have a shipping label, email support@giborstreetwear.com with your order number and the message you’d like to include.
At this time, we do not offer gift wrapping.
Shipping
WHAT IS THE DELIVERY TIME?
Most orders are delivered within approximately 7 business days across Mexico.
Some postal codes are considered extended zones by shipping carriers. In these cases, delivery time guarantees do not apply and shipping costs are non-refundable.
For the most accurate delivery estimate, please check the email sent once your package has been collected.
HOW CAN I TRACK MY ORDER?
Most orders ship via DHL. In some cases, shipments may be handled by FedEx or J&T Express, depending on location and coverage.
Once you receive your tracking number, you can follow your shipment through:
DHL Customer Service: 55 5345 7000
DHL website
DHL WhatsApp: +1 954 953 3545
On Demand Delivery (ODD)
ODD allows you to view your estimated delivery date, request delivery to a DHL Service Point, reschedule delivery, or request an address change (within the same postal code).
You’ll receive real-time notifications via email and SMS.
If your order ships with FedEx, you can contact them at 55 5228 9904 or through their website.
MY ORDER SHOWS AS DELIVERED, BUT I DIDN’T RECEIVE IT. WHAT SHOULD I DO?
If your order is marked as “delivered,” it may have been received by someone else at the address. Couriers may leave packages with security staff, reception desks, or anyone present at the delivery location. Please review the recipient name listed on the carrier’s website.
If you’re still unable to locate your package, email support@giborstreetwear.com with the subject “Unrecognized Delivery”, including your order number and tracking number.
We’ll open an investigation with the shipping carrier and respond within 72 hours.
If the package is recovered in good condition, delivery will be rescheduled. If not, a replacement will be sent.
HOW MUCH DOES SHIPPING COST?
We offer a flat shipping rate of $99 MXN* for any number of items, anywhere in Mexico.
*The $99 MXN rate applies to standard service. Extended zones may require an additional fee.
HOW DO I REQUEST AN INVOICE?
Click the link below: https://giborstreetwear.com/pages/billing
Enter your order number and invoicing amount.
Provide your business name, email, and RFC.
Select the invoice usage and payment method.
Your invoice will be sent by email once the process is complete.
Important: Only purchases made during the current month are eligible for invoicing.
